This article explains how the integration between BigCommerce and Zoho Books works, including how orders are synchronized and what data is transferred between both systems.
The integration connects your BigCommerce store with Zoho Books to automatically sync sales data. When a customer places an order in BigCommerce, the integration captures the order and creates a corresponding record in Zoho Books.
Depending on the configuration, orders can be created as:
The following data is typically synchronized:
Customer Information
Order Details
Payment Information
Before enabling the integration, ensure:
Products exist in Zoho Books or are allowed to be created automatically
Tax rules are properly configured
Customer duplication settings are defined
The correct sync type (Sales Order or Invoice) is selected
Orders not syncing
This may occur due to API connection issues or integration being disabled
Missing products
If products do not exist in Zoho Books and auto-creation is disabled, the sync may fail
Incorrect totals
Differences in tax configuration between BigCommerce and Zoho Books can cause discrepancies
Duplicate customers
Improper matching rules may create multiple records for the same customer
Verify that the integration is active and properly authenticated
Check logs or error messages in the integration system
Confirm that all required fields are mapped correctly
Ensure products and taxes are aligned between both systems
Keep product catalogs synchronized between platforms
Avoid manual edits to transactions created by the integration
Regularly review sync logs to detect issues early
Test the integration with sample orders before going live